You may call, e-mail or walk-in to our office for a child care referral. You will be asked what kind of care you desire, the ages of your children, the hours of care and any other specifics, such as special needs your children might have. Based on the information provided, information of the best matched providers will be made available at no cost.
E-mail email@example.com or call (585) 268-7605 ext. 1228 for a free personalized child care referral.
It is up to you to contact the provider and set up an appointment for an initial visit. A checklist is also available to print and take with you to help plan for this process. Click on the link: Choosing a day1.doc
There are many types of child care to choose from in New York State. When choosing child care it is important to recognize quality programs which offer a warm, safe and friendly environment. Activities that help children to learn and develop are an essential part of a program. Parents are the best judge of their children’s needs and should choose the program that fits the families’ needs.
Choosing quality care for your child is important. This information will help you in choosing quality care. Use this information to interview and remember to visit more than one program before you choose your child care.
Below are the different types of care available. New York State Office of Children and Family Services (OCFS) requires licensing and registration for Family Child Care, Group Family Child Care, Child Care Centers, and School Age Child Care programs. This means that these programs are regulated, monitored and inspected by OCFS. These programs have to meet minumum standards for health and safety, staff education, group size, etc. Licensing and registration does not guarantee quality, nor does our agency. As a parent you are responsible for choosing a program that best meets your familys needs. Regulations and compliance information is available at the OCFS office in your region.
Listed below are brief descriptions of common types of child care programs in New York State. Each program is regulated by the state Office of Children and Family Services.
Day Care Centers - provide care for more than six children at a time, not in a personal residence.
Family Day Care Homes - provide care for three to six children at a time in a residence; may add one or two school-age children. The maximum allowable number of children will depend on whether there are and how many infants are in care.
Group Family Day Care Homes - provide care for seven to twelve children at a time in a residence; may add one or two school-age children. The maximum allowable number of children will depend on whether there are and how many infants are in care. A provider must use an assistant when more than six children are present.
*Each of the programs listed above can serve children ages six weeks through twelve years and operate for more than three hours a day.
School-Age Child Care Programs - provide care for more than six children from kindergarten through age twelve. Care for children during non-school hours; also may provide care during school vacation periods and holidays.
Other forms of legal child care include:
Nursery Schools - provide care for three hours a day or less. In New York City, the City Department of Health regulates these programs. A nursery school may voluntarily register with the State Education Department (SED).
Pre-Kindergartens - usually located in public schools, but can also be found in private schools or day care centers; supervised by the SED.
Head Start Centers - targeted for preschool-age children from low income families; federally funded and usually licensed as Day Care Centers.
Non-regulated/Informal Care – is home-based care for one to two children at a time in addition to the provider's children; are not required to register.
Attention Parents and Families!
Check out QUALITYstarsNY's newly released brochure for help finding and promoting quality early learning experiences for your child!
Child Care Aware of America Federal Public Policy News
Child Care Aware of America, the National Association of Child Care Resource & Referral Agencies, is our nation's leading voice for child care. They work with more than 600 state and local Child Care Resource and Referral agencies nationwide. Their public policy agenda is both grassroots-inspired and research-based.
Parent Network of WNY is a community resource for families of individuals with special needs and for professionals who work with these families. Parent Network’s goal is to empower families to successfully advocate for their children with special needs and to see that they receive proper care and education by offering seminars, workshops, conferences, information and referral services and resources. Parent Network is designated as a Technical Assistance Parent Center by NYS Education Department and receives funding from several sources.
In general, families are eligible for financial assistance if they meet the state's low income guidelines and need child care to work, look for work, or attend employment training. You are guaranteed child care if you are on Temporary Assistance and need child care in order to meet any work participation requirements. You are also guaranteed assistance in paying for child care for one year after leaving Temporary Assistance if you left Temporary Assistance for a job and need child care to go to work. Your County Department of Social Services determines family eligibility based on income, reasons for needing day care, and your child's age and individual needs. In most cases, families receiving a child care subsidy can choose any legal child care provider.
If you are interested in finding out if you are eligible for a child care subsidy, or if you would like to apply for a subsidy for your child, contact your local Department of Social Services.
The State Office of Children and Family Services maintains a toll-free complaint line for complaints about day care programs. Call this number during normal working hours and a staff person will take the information.
The Office is empowered to investigate any possible violation of child care regulations. If you think a person or program is operating without the proper license or registration certificate, this is also a basis for making a complaint. Your complaint will be investigated, and if it is substantiated, staff will work with the provider to correct any violations.
If you wish to make a complaint, call: